All orders will receive a tracking number. NON-Custom Items: Most items will be shipped within 48 working hours, after which delivery can be expected in approximately 4 - 8 business days. Kindly email us ASAP with your order number and concern at note that order cancellations and changes outside the allowable time frame will no longer be accepted and processed. Yes, we accept cancellation and changes in details STRICTLY within 48 hours upon the order being placed (**if the order is not yet fulfilled). * Lifetime Warranty DOES NOT APPLY to solid and real gold items, does not replace lost or stolen items, and reserves the right to deny warranty in cases of obvious misuseĬAN I STILL CANCEL/CHANGE THE DETAILS ON MY ORDER? If for any reason we no longer carry the item, you are permitted to exchange your piece for another of equal or lesser value.For custom items, we will recreate the same item FREE of charge - ONE time only.For non-custom items, we issue a replacement for a maximum of 3 times ONLY.If your product fades, breaks, or is damaged during normal wear, for the lifetime of the piece, the guarantee entitles you a replacement for a new equal/same item: As part of this commitment, we offer a Lifetime Guarantee add-on for all jewelry purchases. Gold Pres is committed in providing our customers with the best experience and highest quality jewelry. We'll provide a free domestic prepaid label for your convenience. To initiate a return or exchange, kindly email us at with your order number and concern. Return for a refund (Preferential returns) is subject to a 15% restocking fee, to be subtracted from the order total prior to reimbursement. Please note that custom and solid gold items are not eligible for return since each piece is handmade to order. If for any reason you are not satisfied with your purchase, we accept returns and exchanges within 30 days from the date the item(s) were delivered, ONLY if it's damaged or defective upon receiving.Īfter the 30-day period, we won't be able to offer a refund, but we will allow a ONE-TIME exchange in size, color, chain, and item of the SAME price with an additional cost of $15 for the shipping and handling fee. Alternatively you may look at our instagram for customer photos and other photos of the products.At Gold Pres, we stand behind the quality of our jewelry and want our customers to be fully satisfied with their purchases. Please contact us with any questions about the colour or size of any item if you are unsure about this. Please also note that, although every effort is made to photograph our items accurately and describe our products in detail, we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise. Our tips for longer lasting jewellery is to take if off when sleeping/showering and keeping it away from other materials, for example storing it in the box it came with or hang it up. It will fade faster in contact with finger imprints, perfume, oil, cosmetics, sweat, moisture/humidity etc. (May not be suitable for those with severe nickel allergy, however our plating method is allergy friendly, please buy at own risk)Īlthough all of our items are gold plated, if not worn with care it loses its plating in course of time. Please note the more letters the smaller the size of the necklace will be, the less letters the bigger the size of the necklace will be LAST STEP! Time to double check the information you have provided to us make sure your chain length and spelling is 100% correct, if you make a mistake and write for example Sarh instead of Sarah, we are not liable for any spelling mistakes or errors. To get an idea of how your necklace will look please refer to our photos and the sample names displaying each font and styleģ. Please note that stainless steel itself is darker in colour than actual silver. If you would like your necklace in silver colour (Stainless steel) please also specify that in the notes section. On the checkout page there is a box called " NOTES” please provide the name there. Both comes with a 2 inch extender chain. 16 inch (40 cm) can adjust up to 18 inch (45 cm) and 18 inch (45 cm) can adjust up to 20 inch (50cm) This font will be in all UPPERCASE letters.Ģ. Choose your chain length: 16 inch or 18 inch. Stainless steel is a highly durable metal against tarnish and rust.
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